Understanding Error Codes

Printer error codes help diagnose problems but can be confusing. Here's how to interpret them and respond appropriately.

Common User-Fixable Errors

Paper Jam Codes

E.g., "Paper Jam in Tray 1", "Jam at Fuser"

  • Turn off printer
  • Open indicated area
  • Remove paper gently (don't tear)
  • Check for small fragments

Consumable Warnings

"Toner Low", "Replace Drum", "Waste Toner Full"

  • Order replacement supplies
  • Install new consumables
  • Reset counter if required

Paper Errors

"Load Paper", "Paper Size Mismatch"

  • Add paper or check tray settings
  • Match driver settings to loaded paper

Errors Requiring Professional Service

Fuser Errors

"Fuser Error", "Fusing Unit Failure"—indicates heating component failure. Requires technician replacement.

Motor/Drive Errors

"Main Motor Error", "Scanner Motor Failure"—mechanical failures needing parts and expertise.

Communication Errors

Persistent "Service Call" codes with numbers (e.g., C0001, SC552)—internal component failures.

Brand-Specific Codes

Each manufacturer uses different formats:

  • HP: Error XX.XX format
  • Ricoh: SC codes
  • Kyocera: Cxxxx codes
  • Konica Minolta: Various formats

When In Doubt, Ask

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