The Maintenance Contract Question

Service contracts divide opinion. Here's an honest assessment to help you decide.

What Contracts Typically Include

  • Scheduled preventive maintenance
  • Priority response for breakdowns
  • Parts and labor coverage
  • Genuine consumables (some contracts)
  • Remote monitoring and support

When Contracts Make Sense

  • High-volume printing: More wear means more service needs
  • Critical equipment: Can't afford extended downtime
  • Multiple devices: Consolidated service relationship
  • Predictable budgeting: Fixed monthly costs preferred
  • No internal IT: Need external technical support

When to Consider Alternatives

  • Low print volumes
  • Single, basic printer
  • Strong internal IT capability
  • New equipment under warranty

Evaluating Contract Value

Calculate break-even:

  1. List expected service calls per year
  2. Estimate parts replacement needs
  3. Add preventive maintenance value
  4. Compare to contract cost

Contracts typically save money if you'd need 2+ service calls annually.

Contract Red Flags

  • Excessive exclusions
  • Unrealistic response time promises
  • No local technicians
  • Long lock-in periods

ilexDigital Service Plans

We offer flexible maintenance options tailored to your actual needs—from per-call service to comprehensive contracts.